COMPATIBILITY

Which tablet or smartphone version is compatible with my product?

List of compatible devices can be found here.
The app is no longer compatible on Android versions 4.4.4 or lower, because of reinforced data security.
As much as possible, we recommend that you update your device to a higher Android version or use another compatible device.
Updates will not only allow you to enjoy a richer experience with new features and compatibility with the latest technology, but will also protect you against possible security vulnerabilities that have been fixed in the latest versions.

CONNECTIVITY

I cannot access the internet (Wifi or mobile network) on my tablet or my smartphone in my kitchen.

An Internet connection is required only to download and update the application, and sign in to my account.
An Internet connection is not needed to use the connected feature of your product. There is no need to move your product closer to the access point (Internet router).

What happens if the connection is lost during a recipe?

If the connection between your appliance and smartphone/tablet is lost during a recipe, the two devices will be automatically synchronize as soon as the connection is re-established.
You will be able to resume your recipe at the step you were on when the connection was lost.

Does Bluetooth® have to be constantly activated on my smartphone?

Bluetooth® must be enabled to synchronize the application with the device and throughout the recipe (if you are following it from your phone).

Can my appliance be used with more than one smartphone or tablet?

If you wish, you can pair multiple devices as long as you only use one account on your app.
To do so, pair each device independently. However, only one device can be connected at a time.

Where should I put my appliance to achieve the best connection?

Place your appliance on a flat, stable surface.
For the best connection between your appliance and smartphone/tablet, we recommend performing all operations requiring a connection at a sensible distance.
If the connection is lost (connection symbol crossed out), move your device closer until the connection is re-established.
If the connection indicator is lit (app or product), your devices are connected.

I can't connect my tablet or smartphone to my device.

Please repeat the following operations:

• Get closer to your device.
• Check that your device is plugged into the power outlet and that the plug is working properly.
• Check that your smartphone/tablet is compatible.
• Make sure that the Bluetooth on your smartphone/tablet is enabled.
• For users of Apple tablet or smartphone, from iOS 13, also make sure that you have allowed the application to use Bluetooth, see your phone's settings.
• Repeat the pairing steps.

How to pair my device for the first time?

At the first use, pair your device with your tablet/smartphone by following the instructions on your screens, when you start a recipe step by step for example.

Can I use my appliance without the app?

Your appliance can be used without the app. However, only the app will enable you to benefit from the many advantages available when your product is connected.

Create an account

In order to offer you a unique experience and ever more personalized services for each of your products, we have merged the different accounts that you can use on the different digital platforms of the group.

• If you already have an account for another device of the brand, and you wish to connect to another application:
Use the same e-mail address and password.

• If you already have an account and want to create a second one for another product:
You do not need to create an account. You can simply log in using your existing credentials.

• I don't have an account yet but I would like to take advantage of this unique account:
You have only one account creation to do on an application. You will then be able to use this account to connect to other platforms.

MOBILE APP

How do I use the search function?

• Choose the "Search" tab in the navigation bar.
• Enter a word in the search field.
Tip: recipes are found using key words, so it is easier to enter a type of fish (e.g. salmon) rather than just fish.

Use the "Bookmark" and "My Favourites" Functions:

How do I add a recipe to my favourites book?

You must create an account and log in to your app to access this feature.
• Go to the recipe you wish to bookmark and select the bookmark logo in the top right corner.


• A "My Notebooks" tab appears: select the "My Favorites" location.
• The recipe has been added.

How do I find a saved recipe booklet?

You must create an account and log in to your app to access this feature.

• Choose the "My Universe" tab in the navigation bar.
• There, you will find your recipe booklets and can create new ones by clicking on "New booklet".

How do I edit or delete a recipe booklet?

Choose the "My Universe" tab in the navigation bar, then select the booklet you wish to modify or delete. Click on the pencil at the top right of the screen, then select the action you are looking for ("Delete booklet", "Rename booklet" or "Delete recipes").

How can I share a recipe?

You need to create an account and sign in to the application in order to access this feature.
Click the sharing logo to view the sharing options.

You can then choose how you would like to share this recipe.

I cannot download the application.

The application has rich content and requires a stable Wi-Fi connection to download correctly.
If your application does not download correctly, delete it and try to download again when you have a more stable Wi-Fi connection.
During initial installation, the download may take several minutes while the application saves all the photos on your Smartphone or tablet.

How can I turn off the sound in the application?

Your application uses notifications to alert you at the end of cooking times using a beep.
If you want to turn off this signal, simply deactivate it in your tablet or Smartphone.
You may also disable sounds in the parameter settings for notifications on your telephone or tablet.

I no longer wish to receive notifications, what should I do?

Your application uses notifications to alert you when your cooking is finished but also to let you know when new content (information, recipe...) is available.
If you wish, you can disable them from your smartphone settings.

Do I have to accept cookies?

You can choose not to accept cookies.
However, the grey cookies banner will remain on your screen as long as you do not click on "accept".

Why am I being asked to accept cookies?

Cookies are used for audience measurement and personalization to help us improve your use of the product.
Audience measurement solutions allow us to analyze traffic, trends, usage and identify malfunctions in order to improve your experience.
Personalization solutions allow us to improve the quality of the information and services we provide and make your experience more enjoyable.
You can accept or deny the use of cookies when you first launch your device.

How can I rate the recipe or post a comment?

You must create an account and log in to your app to access these features.
Once logged into your account, you will be able to rate the recipe and add a comment by following the instructions that appear on the screen after clicking on the notes/comments space.

How can I see the comments?

You must create an account and log in to your app to access these features.
Once logged in, you will be able to read the comments and see the notes that community members have given to the recipe by clicking on the notes/comments area.

How can I find the recipes created by the community?

When using the search function, select "Filter recipes".
In the "Recipes" section, select "Community" only.
You will then be able to see the recipes from the community.

How can I use the filters?

Once you have completed your search, specific filters make it easier for you to find the recipes that meet your needs.

The customizable filter:
• Click on "Filter" in order to sort the recipes according to the type of dish (starter, main course, dessert), the time it takes to make the recipe, the minimum rating, their themes (or packs)
• You can also choose to select only the recipes of the brand or the recipes proposed by the community.

Sorting recipes:
Once you have made a search, you can sort your recipes by popularity, rating, age or alphabetical order.

How do I enter and/or share my creations?

You can create your own recipes!

From the app:

• Recipe search page - Click on the search bar and then on the tile "Want to share your best recipes? Create them!" and follow the instructions

• "My Universe" tab - Click on "My creations" then "Submit your recipe" and follow the instructions

From your desktop:

Click here to start uploading your recipe.

How do I enter and manage my personal recipes?

You can consult the moderation rules here.

Tips for creating my personal recipe.

Make sure that no identical recipe already exists on the app, otherwise your new recipe will be rejected by the administrator.
We will not validate a recipe from another author that has been copied from a website or blog.
Be careful, it is forbidden to use a photo from the Internet or a book.
You must take a photo of your recipe's result in order to be able to deposit and share it. Your recipe will be rejected if the photo is found on the Internet and you are not the original author.
Avoid abbreviations of words as much as possible and avoid using too familiar language, local expressions... To be well understood by everyone, regardless of their location!

I can't validate my recipe.

Make sure that you have completed all the fields, including the photo. We need it to encourage other users to make your recipe.

I don't see my recipe on the app.

When you publish the recipe after you have entered it, it is checked before it is visible in the app.
A delay of about 48 to 72 hours is therefore necessary before you find it on the app.
A confirmation email will be sent to you notifying you of the validation or rejection of your recipe.

Posted 
Feb 19, 2021
 in the
Frequently Asked Questions
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