Find answers to the most asked questions about OptiGrill Elite here.

MAINTENANCE AND CLEANING

How do I clean my grill?

Before cleaning your grill, wait around 45 minutes while the device cools. To remove heavy food residue on the grill plates or on the side, we recommend you use a wooden or plastic spatula. To clean the grill and grill components, use a cloth soaked in hot water. Do not immerse the grill in water. Do not use abrasive cleaning products or products containing alcohol or fuel since these may damage the device.

To clean the grill lid, wipe with a sponge moistened with warm water and dry with a soft, dry cloth. To clean the control panel, use only a soft, dry cloth.

The heating elements should never be cleaned after the plates have been removed. If they are very dirty, wait until the appliance has cooled down completely and clean them with a dry cloth.

Always ensure that the appliance is clean, cold and dry prior to storage.

Which parts are dishwasher safe?

The drip tray and cooking plates are dishwasher safe. The appliance and its power cord must never be put in the dishwasher or submerged in water or in any other liquid.

If you wash the plates in a dishwasher, always wipe the plates over with a little cooking oil on next use in order to condition the coating and ensure the best performance from the non-stick.

If you do not wish to put the plates in the dishwasher, use some hot water and some washing-up liquid to wash them, then rinse thoroughly to remove all residue. Dry them gently with a paper towel. Do not use metal scouring pads, steel wool or abrasive cleaners to clean any part of the grill or cooking plates, use only nylon or non-metallic cleaning pads suitable for non-stick surfaces. Empty the drip tray and wash it in warm, slightly soapy water, then wipe it thoroughly with a paper towel.

TECHNICAL SUPPORT

Where can I find the OptiGrill Elite manual?

You may find the OptiGrill Elite manual/instructions for use here.

Does the OptiGrill Elite have a recipe book?

Yes, you may find the recipe book here.

What accessory is compatible with the OptiGrill Elite?

The OptiGrill snack & baking tray is compatible with the OptiGrill Elite. To know more about the product, please click here.

What should I do if my appliance is not working?

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre or get in touch with our Customer Service team on 1300 307 824 or via our website here.

My grill emits smoke during the preheating phase.

This may be due to improper cleaning of the cooking plates.
We recommend that you pre-wash your cooking plates in the following manner before putting them in the dishwasher to remove any food residue:

- Soak the plates in hot water and degreasing dish soap for about 30 minutes
- Scrub both sides of the plate with a sponge or a dish brush, hot water and degreasing dish soap
- Rinse
- Put in the dishwasher

How to change the language?

• Step 1: Ensure the OptiGrill is plugged into the wall socket and switched on from the mains.

• Step 2: Press the Power button once AND IMMEDIATELY press the Frozen Food button.

NB: the language can only be changed whilst the display states "Hello". The "Hello" status will only be active for approximately 2 seconds once the machine is switched on.

• Step 3: Toggle through the languages by pressing the cursor arrows and once you have selected the correct language, press the OK button.

NB: If you have not followed Step 2 in the allotted time, switch off the machine via the Power button and repeat Step 2 ensuring it is done within the 2 seconds.

Can I use the frozen food setting when cooking in the manual mode?

No as the cooking sensors are not active in manual mode.

Troubleshooting Guide

Posted 
Dec 11, 2020
 in the
Frequently Asked Questions
 category

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